If you have questions regarding a payment made with Instant Payments, please contact the merchant where you made your payment and they will be pleased to assist you.

In the event you have a complaint about our services which the merchant is unable to resolve, or you would like to report suspicious activity (e.g. security concerns) involving our service, please email support.

For Merchant Support, please email support and we will respond within two business hours (Monday to Friday, 9AM-5PM PST).

Sales inquiries can be sent to sales@citadelcommerce.com.

UK Office

120 New Cavendish Street,
London, W1W 6XX
+44 020.7150.7420

Vancouver Office

Unit 710 - 4211 Kingsway,
Burnaby, BC, Canada, V5H 1Z6
Tel: 1.604.299.6924

Malta Office

Lvl 5, de Tigne', 77, Fawwara Lane
Sliema SLM1670, Malta